How customers opt in to BookADetailer text messages

BookADetailer only texts people who gave us their phone number and agreed to receive texts about their own quote or booking. There are two ways a customer opts in:

1. Quote / callback form on our booking pages

Customers enter their name and phone number in the "Request a callback" form and tick an unchecked consent box before submitting. The consent text next to the box reads:

I agree to receive text messages from BookADetailer about my quote and booking (confirmations, reminders and replies). Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Terms and Privacy Policy.

2. Verbal opt-in on the phone (main method)

When a customer calls to book, before we send any text our agent reads this script and waits for a clear yes or no:

Agent: "Can we text you about this booking? We'll send your booking confirmation, the drop-off address or arrival time, and a reminder before your appointment, usually 1 to 5 texts per booking. Message and data rates may apply. You can reply HELP for help or STOP at any time to opt out. Our terms are at bookadetailer.com/terms and our privacy policy is at bookadetailer.com/privacy. Is that okay, yes or no?"

Customer: "Yes."

Agent: "Great, you'll get a text confirming your booking shortly."

If the customer says no, we do not text them. The first text confirms the enrollment: "BookADetailer: you're set to get texts about your booking. Msg & data rates may apply. Reply HELP for help, STOP to opt out."

Technicians

Detailing technicians who work with us give their number when they sign up and agree to receive texts with job details for jobs they accept.

Opt out and help

Reply STOP to any message to opt out. Reply HELP or email info@bookadetailer.com for help. Message frequency varies. Msg & data rates may apply. No marketing messages are sent.

Terms and Conditions ยท Privacy Policy